Troubleshooting Login Issues

Having trouble accessing your Site Management App account? Here are some quick steps to help you resolve common login issues:

Incorrect Email or Password

• Double-check your email spelling.

• Use the Forgot Password link to reset if needed.

Password Reset Not Working

• Ensure you're clicking the most recent reset email link.

• If the link expired (after 3 days), request a new one via the login page.

Account Not Activated

If you're a new user and haven’t activated your account:

• Look for an activation email from Dryad.

• Follow the link to set your password and log in.

• If you didn’t receive the activation email, contact your organization's Admin or Dryad Support.

⚠️ Note: The activation link also expires after 3 days. If it expires and you haven't logged in yet, you won’t be able to access the system until you request a new activation link.

Stuck on Login Loop or Error

• Clear your browser’s cache and cookies.

• Try using a different browser (Chrome, Firefox etc.).

• Make sure your browser is up to date.